Refund policy

Last updated: 5 October 2026

This policy covers refunds, cancellations and returns for products and services bought from Boost & Glow (Boost and Glow Ltd). It does not affect your legal rights as a consumer under UK law.

Services: blood tests, consultations, injections and IV therapy

  • Changing or cancelling an appointment. Please give us at least 24 hours' notice to reschedule or cancel. Late cancellations and missed appointments may be charged.
  • 14-day cancellation right. If you book online or by phone, you have 14 days from booking to cancel and receive a full refund. If you ask us to carry out the service within those 14 days, you agree that you will pay for the part already provided if you then cancel, and you lose the right to cancel once the service has been fully provided.
  • Blood tests. Once your sample has been taken and sent to the laboratory, the service has been provided and the test cannot be refunded. If we cannot take or process your sample for a reason on our side, we will rebook you at no cost or refund you.
  • Treatments. Some treatments need a consultation or clinician approval first. If a clinician decides a treatment is not suitable for you, we will refund you for it in full.
  • If something is wrong. If a service was not provided with reasonable care and skill, please tell us within 14 days. We will put it right, and where that is not possible we will refund you as appropriate.

Products: supplements, kits and injection pens

  • Returns. You can return unopened, unused products in their original sealed packaging within 14 days of receiving them, for a refund of the product price.
  • Items we cannot take back. For health and hygiene reasons we cannot accept returns of injectable products, vials, pens, kits or supplements once the seal has been broken or the item has been opened, and we cannot accept returns of items made or prepared for you.
  • Faulty, damaged or wrong items. If an item arrives faulty, damaged or not as described, contact us at once. We will replace it or refund you, and we will cover the return cost.
  • How to return. Email sam@boostandglow.co.uk before sending anything back. Send returns to Boost & Glow, 116 High Road, Epping, CM16 4AF. Items sent without contacting us first may not be accepted. You pay the cost of returning an item unless it is faulty or was sent in error.

How and when you are refunded

If your refund is approved, we will pay it back to the original payment method within 14 days. Your bank or card company may take a few more days to show it.

Contact

Questions about refunds or returns can be sent to sam@boostandglow.co.uk.